Frequently Asked Questions

Signing In and Registering for a Kennametal Account

How do I register for an account?

  • Choose Sign In, then Create Account at the top of the website.
  • Choose an account type and fill out the required information.
  • When complete, choose Create Account.

Watch our video on how to create an account.

How do I log in to my account?

  • Choose Sign In at the top of the website.
  • Type in your username and password.
  • Select Log In.

Watch our video on how to log in to an account.

Shopping, Quotes and Order Management

How do I order online?

  • Find the products you want to buy and add them to your shopping cart.
  • Select View Cart, then Checkout.
  • Fill out the required information and place your order.

Watch our videos on how to find products and how to checkout.

How do I request a quote online?

  • Find the products you want to quote and add them to your shopping cart.
  • Select View Cart, then Request a Quote.
  • Fill out the required information and place your quote.

Watch our video on how to request a quote.

Why can't I place my order or quote?

There are mulitple different reasons why you may not be able to place an order online.

Contact our customer serviceteam for assistance.

How do I submit an order or quote request if I don't submit it online?

Find your local customer service center using the drop-down on ourCustomer Support page.

How do I check the status of my order?

  • Sign in and select My Account.
  • Choose Manage Orders, then Order History.
  • Select the order number for more detailed information.

How do I make a return?

  • Sign in and select My Account.
  • Choose Manage Orders, then Returns.
  • Select RMA Return Form.
  • Fill out the required information and Submit.

How do I check if a product is in stock?

  • Navigate the website to the product you want to order.
  • Select Get your price and availability.
  • The product will be updated with the proper pricing and availability.
  • For more detailed availability information, choose Availability.

Watch our video on finding products, checking availability, and adding to cart.

Collaboration Space

How do I find speeds and feeds on the website?

  • Select a product then click on Create Solution.
  • You will see a flowchart where you can create an assembly. 
  • If you don't see a speedometer graphic, add the tool or insert to the assembly by selecting the "Gear". 
  • The starting parameters are available by clicking on the speedometer graphic.

Watch our video on how to find speeds and feeds.

How do I add an insert to a tool holder?

You can find the corresponding items for a tool holder or insert.

  • Click on Create Solution
  • You will see a flowchart where you can create an assembly. 
  • Click on +Add Tool or Insert to view the associated tool holder or insert.

Watch our video on how to build a solution.

How do I find hardware for a tool?

  • To find hardware, click on the Gear to the right of Add to Cart.
  • Then click on the chevron or arrow (to the right of the 3 dots) to see the hardware.

Watch our video on how to build a solution.

How can I download graphics for a tool?

  • To download graphics, select a tool.  
  • Click on Create Solution
  • You will see a flowchart where you can create an assembly.  
  • You will see Download CAD, click on this and it will give you the options available for download. 
  • Select model and click Download.

Watch our video on how to build a solution.

Need Additional Help?

If you didn't find the answer you're looking for, please contact a Kennametal expert by giving us a call or choosing Chat with Experts below. Find your local customer support center using the drop-down on our Customer Support page.

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Models

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. Please enter the desired qty for the material(s) you want to include in your promotion or Proceed Without Promotion and only your base materials will be added to the cart.

Minimum quantity should be

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